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Disclaimer: Industrial Funding Fee (IFF) should be submitted through the SRP system.
These instructions are exclusively for refunding Multiple Award Schedule (MAS) Contract overcharges for pricing and price-related matters (e.g., products/services overcharges, prompt payment overcharges, etc). Contact your IOA with any questions.
- Determine if you will refund/credit the customer directly or remit the overcharge to the GSA/US Treasury.
- If remitting to the GSA/US Treasury:
- follow these instructions to remit most payments
- contact your IOA for assistance with payments greater than $25,000 or international payment requests.
- Maintain detailed documentation of all refunds, credits, or payments completed to return overcharges.
Optional: Submit sales adjustments within the SRP to account for any overcharges you remitted.