Question
What happens when shipments are not marked, labeled, or packaged in accordance with the required regulations?
Answer
If shipments are not marked, labeled, or packaged properly, there is the possibility that it will be impeded or stopped in transit, creating frustrated freight, or it will not meet the customer’s requirements, reducing customer satisfaction and the chance of repeat business. Frustrated freight is particularly important as it directly costs GSA money to resolve the problems, can result in duplicative orders, and impedes agencies’ missions if they are not able to receive the necessary supplies.