One of the most frequent customer questions we receive related to orders placed through GSA Advantage! is “Where’s my stuff?” Once customer’s place an order, they want to know the status of their order and when they will receive the items they bought. You, the FSS contract holder, hold the keys to that answer.
Reporting order status is a requirement of the FSS Solicitation under SCP-FSS-001 section xv, which states;
“Schedule contractors must use EDI, cXML or the GSA Advantage Purchase Order (PO) Portal to provide order status that enables ordering agencies to track the location of an order at any time, from the moment the order is shipped, to the point of delivery and acceptance.”
To report order status, make sure you regularly login to EDI or to PO Portal and add/update status on all line items and all orders placed against your contract.