Procurement Contracting Officer (PCO)
The PCO negotiated and awarded your Schedule contract and is responsible for executing subsequent modification requests. The PCO is the sole authority to change, alter or modify your contract by your modification request. This does include, but is not limited to:
- Additions
- Deletions
- Economic price adjustments
- Changes to legal company information, such as name changes and novations.
You can find your contract’s PCO from the GSA eLibrary website. You will see this information posted as the “Government Point of Contact” identifying the name, phone and email address.
Administrative Contracting Officer (ACO)
The ACO was assigned after you were awarded your contract. The ACO has specific delegated responsibilities which include administering any Mass Modifications (a modification that changes language in the original solicitation), processing claims, and administration of your subcontracting plan (if you are a large business). The ACO may assume other duties as delegated by the PCO.
Find your ACO point of contact using our ACO Locator on the VSC homepage section, "Need to identify your points of contact?"
Industrial Operations Analyst (IOA)
The IOA is responsible for independently conducting contractor assessments to review contractor compliance. The IOA completes and submits a Contractor Assessment Report to the responsible GSA contracting officers' consideration. The IOA can include recommendations in the report for corrective actions, as appropriate, and assist with sales reporting functions. IOAs can provide generalized education on MAS contracts and federal customer marketing.
Find your IOA point of contact here using our IOA Locator on the VSC homepage section, "Need to identify your points of contact?"
Vendor Support Center (VSC)
The VSC has a dedicated help desk staff to assist when you need password assistance or encounter problems in VSC-hosted system applications.
Reach the VSC help center staff toll free at 877-495-4849 or email vendor.support@gsa.gov.
Note: The VSC does not provide guidance on contract matters or answer questions related to your contract. Those questions should be directed to the PCO, ACO or IOA as appropriate.
Procurement Ombudsman
The Office of the Procurement Ombudsman (OPO) serves as a neutral forum for industry associations and contractors to voice concerns regarding GSA acquisition programs and processes, ensuring that issues are directed to and addressed by the appropriate entities within GSA.
| PCO | ACO | IOA | VSC Help Desk |
| Negotiates and Awards contract | Sends Mass Modification information | Contractor Assessments | Schedule Sales Query |
| Loads content to eOffer | Approves Commercial SubK plans | Creates Contractor Assessment Report for review by the contractor, ACO and PCO | FAS Sales Reporting Portal |
| Maintains Authorized Negotiator list (think eMod access) | Reviews eSRS Subcontracting Reports | Monitors receipt of Sales Reports and IFF payments | Schedules Sales Query |
| Approves Novation/Name Change agreements | Issues CPARS Assessments | Processes Sales Adjustments | VA Sales Portal |
| Approves Modifications:(affecting prices, additions, deletions, legal name changes but is not limited to these areas) | Processes claims | Provides generalized education on MAS contract matters and federal customer marketing. | GSA eLibrary |
| Exercises Options | Other delegated duties assigned by the PCO | GSA Advantage! | |
| Processes terminations | IFF POC/Admin Rep updates | GSA Advantage! eBuy | |
| Approves Individual SubK plans | Mass Mods (System issues) | ||
| GSA Advantage! PO Portal |