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Update Company Information

To update your company’s headquarters address you will need to complete the following steps as applicable

  1. Update your company’s address with Duns & Bradstreet.
    1. If you have problems with this step, please contact the Duns & Bradstreet Helpdesk.
  2. Update your "Physical Address" in SAM.gov.
    1. The changes to your “Physical Address” will be visible in SAM 24 hours after they have been made at D&B. If after 24 hours you do not see the changes, you can manually update your information by following the steps below:
      1. Go to the SAM Homepage: www.sam.gov.
      2. Enter your username and password, and then click the "Log In" button.
      3. Select "Complete Registrations" under “Manage Entity” in the left navigation pane.
      4. Select the entity record that you want to update and click the "Update" button.
      5. Click the "Refresh D&B" button on the "Verify DUNS" page to view and accept your D&B address change information.
    2. If you have problems accessing the SAM.gov site, please review the SAM.gov Help site of contact:
      Federal Service Desk
      URL: www.fsd.gov
      Hours: 8am - 8pm (Eastern Time)
      US Calls: 866-606-8220
      International Calls: 334-206-7828
      DSN: 866-606-8220
  3. Update or verify your "Mailing Address" in SAM.gov. (This is a separate information block than the "Physical Address".)
  4. Once your address has been updated in SAM.gov, the system will automatically start an eMod modification request. (Every person listed on your Authorized Negotiators List will receive an email stating that a modification request has been started.)
    1. Please note that it can take over 24 hours for this modification process to be initiated in the eMod system.
    2. To accept the eMod modification request:
      1. Go to the eMod system.
      2. Log-in to eMod using your digital certificate.
      3. Locate, verify and approve the address change.
      4. Keep a copy of the SF-30 that was created by the eMod system, documenting this change to your company’s headquarters address.
  5. While in the eMod system, start and submit an "administrative" eMod request to update the "Contract Administrator/Point-of-Contact (POC)," email address, and/or telephone number (as necessary).
    1. For step-by-step instructions on how to complete this process, please see the “Administrative Modifications” section of the "User Guide for eOffer/eMod".
    2. Please note that you must be an Authorized Negotiator who has signing authority for your GSA contract to complete this step.
    3. Hint: Most Procurement Contracting Officers (PCOs) require a letter, on company letterhead, briefly describing the requested change to be submitted electronically with the eMod request.
  6. While in the eMod system, review the “Authorized Negotiators” associated with your contract to ensure all parties listed are still associated with your company and/or your GSA contract.
    1. It is a good practice to keep your Authorized Negotiator List up-to-date. The individuals identified on your Authorized Negotiator List have to ability to make legal changes to your contract on your company’s behalf.
  7. Email your Administrative Contracting Officer (ACO) to notify them of the address change.
  8. If your company has a subcontracting plan, email the Contracting Officer who administers your subcontracting plan. (This does not apply to Small Businesses.)
  9. GSA Advantage! PO Portal.
    1. A new SIP or EDI upload is required to update the address and/or email address associated with your PO Portal account and the orders processed through the PO Portal website. (Hint: You can complete this step and step 10 below with the same SIP upload.)
    2. Please see the instructions in the PO Portal Help Guide for additional instructions.
  10. Terms & Conditions Price List
    1. Your company should have an internal copy of your Terms & Conditions Price List. Remember to update this local copy of your Terms & Conditions Price List. (If you are Schedule 520 and 599 contractor, please see item "C" below.)
    2. Post your updated Terms & Conditions Price List on GSA Advantage! via a SIP or EDI upload.
      1. Information about the SIP or EDI process can be found under the "GSA Advantage!" Section of the VSC Administration Page.
    3. Exception: Schedules 520 and 599 have their Terms & Conditions Price List auto-generated by GSA's systems. Due to a known system error, the address information may or may not automatically update on your posted GSA Advantage! Terms & Conditions Price List. If your information does not automatically update within 24 hours, then you will need to contact the VSC Helpdesk for assistance in updating this information. (Please note that GSA is working to correct this technical problem.)
      1. VSC Helpdesk, Monday - Friday, 8:30 a.m. - 5:30 p.m. Eastern Time, at (877) 495-4849, or via email at vendor.support@gsa.gov.
  11. Vendor Support Center (VSC) Profile - The one-stop shop for everything about your GSA contract. Updating this information ensures that the VSC staff can contact you with important notices regarding your account.
    1. You can update your name, phone, fax, address & company info. If you have a change in personnel, you should update your profile using the online tool here. OR
    2. by contacting the VSC Helpdesk staff Monday - Friday, 8:30 a.m. - 5:30 p.m. Eastern Time, at (877) 495-4849, or via email at vendor.support@gsa.gov
  12. ITSS - (Schedule 70 Contractors Only)
    1. To update the order address associated with your ITSS account or any pending orders, please complete one of the following steps.
      1. The person who registered your company logs-in to the ITSS website and updates your company’s information using the steps found here.
      2. If you cannot log-in to ITSS then, contact the ITSS Technical Support Desk.

To update your Contract Administrator or 72a Rep Contact Information, you will need to complete the following steps, as applicable.

  1. Update or verify your "Mailing Address" and POC (point-of-contact) Information in SAM.gov.
    1. If you have problems accessing the SAM.gov site, please review the SAM.gov Help site of contact:
      Federal Service Desk
      URL: www.fsd.gov
      Hours: 8am - 8pm (Eastern Time)
      US Calls: 866-606-8220
      International Calls: 334-206-7828
      DSN: 866-606-8220
  2. If you update the address in SAM.gov, the system will automatically start an eMod modification request. (Every person listed on your Authorized Negotiators List will receive an email stating that a modification request has been started.)
    1. Please note that it can take over 24 hours for this modification process to be initiated in the eMod system.
      1. Go to the eMod system.
      2. Log-in to eMod using your digital certificate.
      3. Locate, verify and approve the address change.
      4. Keep a copy of the SF-30 that was created by the eMod system, documenting this change to your company’s headquarters address.
  3. Go to the eMod system to start and submit an "administrative" eMod request to update the "Contract Administrator/Point-of-Contact (POC)," email address, and/or telephone number (as necessary).
    1. For step-by-step instructions on how to complete this process, please see the "Administrative Modifications" section of the "User Guide for eOffer/eMod".
    2. Please note that you must be an Authorized Negotiator who has signing authority for your GSA contract to complete this step.
    3. Hint: Most Procurement Contracting Officers (PCOs) require a letter, on company letterhead, briefly describing the requested change to be submitted electronically with the eMod request.
    4. While in the eMod system, review the “Authorized Negotiators” associated with your contract to ensure all parties listed are still associated with your company and/or your GSA contract.
    5. It is a good practice to keep your Authorized Negotiator List up-to-date. The individuals identified on your Authorized Negotiator List have to ability to make legal changes to your contract on your company’s behalf.
  4. Email your Administrative Contracting Officer to notify them of the point-of-contact change.
  5. If your company has a subcontracting plan, email the Contracting Officer who administers your subcontracting plan regarding the point-of-contact change. (It does not apply to Small Businesses.)
  6. GSA Advantage!, GSA eLibrary, & GSA PO Portal
    1. These are the websites that allow government buyers to find you and/or place orders with you, so it is important that this information is up-to-date.
    2. Instructions on how to update Point-of-Contact Information in GSA eLibrary/GSA Advantage!
      1. Hint: If you have to complete a SIP or EDI Product Catalog upload, complete Step 8 below at the same time.
    3. Please see the instructions in the PO Portal Help Guide for additional instructions how to update your company information associated with the PO Portal website.
  7. Terms & Conditions Price List
    1. Your company should have an internal copy of your Terms & Conditions Price List. Remember to update this local copy of your Terms & Conditions price list. (If you are Schedule 520 and 599 contractor, please see item "C" below.)
    2. Post your updated Terms & Conditions Price List on GSA Advantage! via a SIP or EDI upload.
      1. Information about the SIP or EDI process can be found at under the "GSA Advantage!" Section of the VSC Administration Page.
    3. Exception: Schedules 520 and 599 have their Terms & Conditions Price Lists auto-generated by GSA’s systems. Due to a known system error, the address information may or may not automatically update on your posted GSA Advantage! Terms & Conditions Price List. If your information does not automatically update within 24 hours, then you will need to contact the VSC Helpdesk for assistance in updating this information. (Please note that GSA is working to correct this technical problem.)
      1. VSC Helpdesk, Monday - Friday, 8:30 a.m. - 5:30 p.m. Eastern Time, at (877) 495-4849, or via email at vendor.support@gsa.gov.
  8. eBuy - the online Request for Quotation (RFQ) tool.
    1. Go to the GSA eBuy website and log-in using your company’s GSA contract number and SIP password.
    2. Then click on the “Profile” tab near the top right-hand portion of the screen.
    3. Update the notification point-of-contact information as needed.
      1. For assistance in accessing this site, please contact the VSC Helpdesk staff Monday - Friday, 8:30 a.m. - 5:30 p.m. Eastern Time, at (877) 495-4849, or via email at vendor.support@gsa.gov.
  9. 72A System - Quarterly Sales Reporting System (Only for the POC who handles the sales reporting duties.)
    1. Go to the 72a system and log-in.
      1. If you do not have the 72a password, additional instructions on how to reset it are provided on the 72a log-in page.
    2. Use the "edit" link near the middle of the page to change your company's point-of-contact information.
      1. If you have trouble accessing this website, please try the "Forgot My Password" option near the log-in box or contact the VSC Helpdesk staff Monday - Friday, 8:30 a.m. - 5:30 p.m. Eastern Time, at (877) 495-4849, or via email at vendor.support@gsa.gov.
  10. If you have any long-term projects and have a change in point-of-contact or project management staff, please let the Contracting Officer (CO) or Contracting Officer Representative (COR) for that project know who the new point-of-contact/project manager is.
  11. ITSS - (Schedule 70 Contractors Only)
    1. To update the order address associated with your ITSS account or any pending orders, please complete one of the following steps.
      1. The person who registered your company logs-in to the ITSS website and update your company’s information using the steps found here.
      2. If you cannot log-in to the ITSS system, contact the ITSS Technical Support Desk.
        1. (877) 472-4877
        2. AASBS.helpdesk@gsa.gov

If your company has completed an official name change or change in the "Doing Business As" (DBA) name:

  1. Contact your Procurement Contracting Officer (PCO).
  2. Submit an eMod request.
  3. Consult FAR 42.12 for further information.

If your company has had a change in ownership:

  1. Contact your Procurement Contracting Officer (PCO).
    1. Follow any instructions provided by your PCO.
  2. Consult FAR 42.12 for further information.

If you need to update your bank account routing information:

  1. Your company’s bank account routing information is stored in the SAM.gov system. Please update this information at the SAM.gov website.
  2. Please directly notify any current government customers of your new banking information to ensure that future electronic fund transfers get deposited in your new bank account.